At New River Metal Art, customer satisfaction is our top priority. We offer a 30-day money-back guarantee on all non-personalized products. If you are not completely satisfied, you may return the item within 30 days for a full refund. Please note: Personalized items are non-refundable unless they arrive damaged. In such cases, we will gladly work with you to resolve the issue. Customers are responsible for all return shipping costs.